Service & Rates
Beginning June 1, 2021
The way we charge for our services has changed. We are no longer charging by the delivery, but by the time spent on your order. All our services are now charged at a rate of .34 cents per minute, from the beginning of the delivery process – set by us, to when the order arrives. Service charges are determined by how much time it takes to complete your order. Due to unforeseen delays that can happen during the delivery process (wait times, traffic, road construction, weather, etc.), only estimates can be given (an actual total won’t be available until we arrive with the order). Orders can still be called in or sent via online order at taskrunnersdelivery.com. Same-day delivery, however, depends on delivery openings available that day. Task Runners charges an "interest fee" when covering order totals exceeding normal allowable spending amounts set by us (currently $50). Funds we pay out over that amount are charged 25% (x .25) of the total of what we paid for the order. Totals expected to exceed $200 or more on an order may require us being contacted first to ensure we will be able to cover those amounts prior to start of the delivery, in which case, the customer may have to make payment arrangements with merchant ahead of time before we pick up the order. “Extra stops”, fees and interest rates are charged in addition to per minute charges. No mileage charged up to 20 miles into the delivery process, then $1.25 thereafter.
HOW IT WORKS:
Call us or place your order online to Task Runners Delivery. We will shop or pick up the order and collect our fee(s) when we arrive at your door. We accept cash, credit or debit, and PayPal. Personal checks are not accepted and business checks upon approval only. Payment with $50 or $100 bills must be approved prior to start of your order, as we may be unable to make change. Credit/debit cards can be taken over the phone, however, first time users will need to provide ID once the driver arrives - subsequent orders will not require ID checks. For all orders,except food delivery, if your card is on file with Task Runners, may be charged before delivery arrives in the event the transaction does not go through, we can alert the customer. Deliveries will not be released until payment has been received.
Orders can be called in, emailed, or submitted from our online form. All orders are delivered "same day" up until our closing time. Task Runners pays out-of-pocket for grocery orders at the store. All delivery charges are based on the dollar total of your grocery items. These charges cover our time, labor and vehicle usage in shopping and delivering your order.
ONLINE GROCERY PICK UP SERVICES
ANY store that can put your order together and take your payment qualifies for this service
Task Runners may assess a small labor charge for large orders that require multiple trips to and from our vehicles, up stairways or in inclement or extreme weather conditions. We may also assess a "heavy" charge for weighty items, such as multiple flats or cases of water or soda, large bags dog/cat food, etc. As with all grocery orders , customers are encouraged to stay by their phone during the shopping process for questions or issues with their order. If we are unable to contact a customer during this process, it's our policy to cancel the order.
Task Runners is able to pick up orders from any restaurant that accepts "to-go" orders, take customer payments over the phone, or have online ordering.
Task Runners no longer pays "out-of-pocket" for food orders. All orders needed picked up must be pre-paid. Customers must call Task Runners before ordering food delivery to ensure a pick up time is available. Our "terms of service" with Instacart prevents us from stopping grocery orders to pick up restaurant deliveries.
PRESCRIPTION PICK-UP / DROP-OFF
Task Runners can pick up medication from most any pharmacy, as long as its non-narcotic (special arrangements must be made for this type of medication). To have your "scripts" released from the Pharmacist, we must have your full name and birth date, as well as the number of prescriptions you are expecting to have picked up. Dropping off and picking up a prescription are considered TWO separate deliveries, unless the order can be filled shortly after it's been submitted to the pharmacy and we don't have to wait very long for it to be ready (20 minutes max). Prescriptions not covered by insurance in excess of $200 or more, is subject to whether Task Runners has enough funds on hand to pay for the items. In those cases, the customer will need to arrange an alternate method for paying for the prescriptions.
PACKAGE / DOCUMENT PICK-UP / DROP-OFF
Pick up from your home or office and drop off at Post Office, UPS Store, or other locations. All non-postage paid items require a credit/debit card number at the time of order. Cost of postage is added to our delivery charge. If we are to pack and prepare shipment of your order, then a small labor fee will be added with the cost of materials that will be added to your per-minute delivery charge.
fees & discounts
Standard Delivery Charge…………………………........ .34 cents per minute
Before/After/Day Off Hours Delivery Charges…….….. .68 cents per minute
Peak Lunch Food Delivery charge (11am – 1pm)....…. .40 cents per minute
Peak Dinner Food Delivery charge (5pm – 7pm)…..… .40 cents per minute
“Call-in” Fee (If we arrange food delivery/payment)…............................…. $10 added
Interest Fee (orders funded over $50)………...... 25% (.25) of order total added
“Heavy” charge (water/soda cases, flats)…..… $2 extra per item (first item free)
“Extra stop” fee…………………………… $6 added each additional location
Mileage charges ……… First 20 miles free ($1.25 each mile thereafter)
Long-Distance Transport Service.....…Per-minute charge + Mileage charge
Discounts: We offer senior discounts for those 55 or older and Military at 10% off delivery charges only and are not automatic. You must request these discounts each time an order is placed. Discounts are not given when your order arrives. Military ID is required to be shown once driver arrives with your order and then is not required for subsequent orders after that. "Double discounting" is prohibited and only one discount per customer, per order please. Mileage charges are not included in discounts.
You are allowed up to 20 miles "free" during the delivery process. If your entire delivery accumulates more than that amount, each additional mile will be charged at the rate of $1.25 extra per mile, which will be added ON TOP of our per-minute rate. Our Long-Distance Transport Service will also use this formula when calculating our delivery charge for trips outside our delivery zone.
"extra stop" charges
All additional stops made during the course of your order are charged at $6 for each additional place we visit to complete your order. To avoid this fee, make sure all your items can be found at ONE place. The only time we treat multiple stops as a "single" stop is when it's a business within a business, such as a bank, pharmacy or restaurant in a Walmart or Safeway. Malls count as one stop, as all businesses are located under one building. Don't forget that service minutes are still accumulating during these additional stop periods.
Before/after hours charges
Delivery requests that are needed before, after, or on our days off will be charged DOUBLE our normal per-minute rate. ( .86 cents)
Only one service is charged and any other services included is $5 for each additional place plus any out-of-pocket expenses Task Runners incurs will be added to your bill.
Ebt (snap) Cards
Task Runners is not set up, nor allowed to, take EBT at this time. One available option is to allow Task Runners to use your card for eligible purchases. To do this, you will need to visit your local Social Services Office and fill out a FORM MSC 231 "Authorized Representative and Alternative Payee". Your application will need to be approved by DHS and a copy must be on file with Task Runners before we can use your card for EBT purchases. EBT, however, does not pay for services performed by Task Runners Delivery, so you will still need an alternative payment method to pay for our services.
Per OLCC regulations, Task Runners Delivery is currently prohibited from delivering any of these items, as well as any flammables (gas cans/propane tanks) or firearms-related items.
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